Training Technicians With Flat Rate
It is important when
switching from time and material pricing to train your technicians
and other employees that will use it.
Some contractors have their employees
read this book as part of the training process.
It is good to
spend a few minutes with each technician and role play with
them. Play the role of the customer while the technician plays the
role of the technician.
Give the
technician a repair task scenario like replace a blower motor. Have the
technician look up the repair in the book and show you the price in
the book the technician could say something like “I found out what is
wrong Mr. Smith. Your blower motor needs to be replaced. This price here is for
people who do not have a maintenance agreement but you can save $XX if you
start a maintenance agreement today. Which choice works best for you?”
It is important to spend
a few minutes with your technicians to explain how much it costs to run a professional contracting company so they don’t think you are
overcharging people.
